Bellperson

Bellperson

The Bellperson will represent Fairmont Palliser by providing excellent guest service and will achieve this by having a complete knowledge of all aspects of the position. The Bellperson will conduct themselves in accordance with the core operating standards of Fairmont Hotels. This position will be of interest to those who will quickly make a difference to service levels by demonstrating a relentless desire to exceed guest expectations.

• Demonstrate excellent guest service and encourage positive employee relations
• Accountable for remaining productive and efficient while ensuring the highest level of guest satisfaction
• Excellent knowledge and adherence of Fairmont standards
• Answer guest inquiries regarding Calgary and the hotel services and facilities
• Assist guests with all luggage needs
• Ensure the arrival and departure of all tours is a seamless process and competed in a timely, efficient manner
• Assist doorpersons with valet services when required
• Responsible for appearance of the hotel lobby to ensure a warm and welcoming guest experience
• Communicate with next shift to ensure smooth transition and completion of duties
• Adherence to all Health & Safety responsibilities as it pertains to hotel emergencies, fire alarms, accidents and security.
• To relieve Night Bellperson when required
• Assist guests with Boulevard Level Services in absence of Boulevard Level attendant

• Must provide a Drivers Abstract and Class 5 Driver’s License, and have the ability to drive standard transmission
• Previous Guest Services experience preferred
• Must be in excellent physical condition and able to lift very heavy items up to 50lbs.
• Current First Aid and CPR preferred
• Knowledge of hotel services and Calgary an asset
• Willing to work night shifts
• Post Secondary education in hospitality an asset
• Must have a passion for the delivery of outstanding guest service

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• https://careers.accor.com/global/en/job/bellperson-in-fairmont-palliser-calgary-canada-jid-56574