Bilingual Bellperson

Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Bilingual Bellperson (Part-Time).

What is in it for you:

• Wonderful company culture – our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Comprehensive extended health benefits package
• Full rate of pay of $19.54/hour

Reporting to the Concierge Team, responsibilities and essential job functions include but are not limited to the following:

• Provide outstanding service to our internal and external guests
• Welcome every guest to Fairmont Château Laurier with professionalism and friendliness
• Provide guests with a superior first and last impression of the hotel
• Ensure safety of colleagues and guests by working safely
• Delivery of hotel luggage and amenities, keeping hotel lobby clean, providing luggage check service, directing guests and answering guest inquiries, tour luggage pick-up and delivery
• Assist the Lobby Concierge Team when required
• Other duties as required

• Fluency in both spoken and written French and English is mandatory due to the diverse clientele.
• Friendly personality and desire to work in a team-based environment
• Previous customer contact experience
• Proven guest excellence, good knowledge of local restaurants and attractions
• Extremely outgoing personality is required
• Remains calm and courteous at all times

Physical Aspects of Position (included but not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 50 lbs
• Frequent loading, pushing and pulling of luggage carts weighing up to 500 lbs
• Constant kneeling, pushing, pulling, lifting
• https://careers.accor.com/global/en/job/bilingual-bellperson-part-time-in-fairmont-chateau-laurier-ottawa-canada-jid-68919