Bilingual Guest Service Agent

Located in the heart of Canada’s capital next door to the Parliament Buildings, the landmark Fairmont Chateau Laurier hotel in Ottawa is looking to fill a role of Guest Services Agent.

What is in it for you:

• Wonderful company culture – our colleagues are at the heart of all that we do
• Food & Beverage discount of 50% in our restaurants
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Full rate of pay of $25.57/hour

Reporting to the Front Desk Manager and Guest Services Manager, responsibilities and essential job functions include but are not limited to the following:

• Provide outstanding service to our internal and external guests
• Assist with tour check-ins and greet the tour guide and groups when required
• Generate reports for other departments in the hotel
• Key member of crisis & emergency team
• Register and checkout hotel guests
• Act as an ambassador of Fairmont Château Laurier
• Greet, check in and settle guest accounts while ensuring all service standards are followed
• Assist Leadership in performing daily duties
• Available evenings, weekends and holidays
• Available to work overnight shift, when required
• Follow all safety policies
• Other duties as assignedhttps://careers.accor.com/global/en/job/bilingual-guest-service-agent-part-time-hiring-event-in-fairmont-chateau-laurier-ottawa-canada-jid-89386