Butler
Mandarin Oriental Canouan is looking for a Butler to join our front Office Team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental Canouan is a remote island hideaway located on Canouan Island in St. Vincent and the Grenadines, that is fast becoming one of the of the most sought-after luxury destinations in the world. Oriental, Canouan redefines the idyllic tropical island getaway.
About the job
Based at the Mandarin Oriental Canouan / within the Front office Department in Canouan, the Butler provides highly personalized, seamless service to guests from arrival to departure, ensuring an exceptional luxury experience. This role anticipates guest needs, manages preferences, handles special requests, coordinates with other departments, and maintains the highest level of professionalism, confidentiality, and attention to detail. The Butler reports to the Front Office Manager.
As Butler, you will be responsible for the following duties:
Guest Experience
Conduct pre-arrival communication and coordinate guest preferences.
Provide a seamless check-in and check-out experience.
Greet guests upon arrival, escort to accommodation, and provide room orientation.
Review arrival and departure reports, confirming airport transfers, amenities, billing, and luggage.
Maintain active guest engagement, meeting assigned guests at least three times daily (based on preference).
Create MOWOW moments for celebrations and special occasions.
Villa & Suite Preparation
Inspect rooms prior to arrival ensuring full presentation, amenities, and guest preferences are in place.
Prepare, inspect, and maintain suites and villas throughout guest stays.
Conduct villa checks and inventories and report defects to Engineering and Housekeeping.
Coordinate servicing times with Housekeeping based on guest schedule.
Service Delivery
Assist with packing, unpacking, wardrobe care, shoe polishing, and laundry coordination.
Serve in-room dining and beverages in accordance with service standards.
Arrange dining, spa, recreation, transportation, and off-property activities.
Promote and upsell room categories and hotel dining or experiences.
Communication & Coordination
