Butler Manager

Responsible for the daily operations of the Butler Services team, ensuring the delivery of personalized and exceptional service to guests. Directs and works closely with Butlers to ensure guest preferences, special requests, and individual needs are anticipated and seamlessly fulfilled throughout the guest journey.

Oversees service standards, conducts regular inspections, provides coaching and guidance, and holds team members accountable for corrective actions when required. The position assists in ensuring guest and employee satisfaction, maintaining luxury service standards, and supporting the smooth and efficient operation of the department while adhering to the established operating budget.

High school diploma or GED; minimum 2 years of experience in Butler Services, Front Office, Guest Relations, or a related luxury hospitality area, preferably with supervisory or leadership experience.

OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality Management, Business Administration, or a related major; no prior work experience required.

• Oversees the daily operations of the Butler Services team, ensuring seamless and personalized service delivery throughout the guest journey.
• Verifies that guest preferences, special requests, arrival details, and relevant information are communicated accurately and efficiently among Butlers and other departments.
• Reviews daily arrivals, departures, VIP guests, special occasions, and guest profiles to ensure appropriate preparation and personalized service.
• Conducts regular inspections of assigned guest rooms, suites, and Butler service areas to ensure established service and presentation standards are consistently maintained.
• Assigns daily responsibilities and guest portfolios to Butlers based on occupancy, business demands, and operational requirements.
• Ensures adequate inventory of Butler supplies, guest amenities, equipment, and other operational materials.
• Supervises Butler service procedures and verifies compliance with established policies, standards, SOPs, and LSOPs.
• Understands the impact of Butler operations on the property’s overall financial goals and manages departmental resources to achieve budgeted objectives.
• https://careers.marriott.com/butler-manager/job/P1-7184722-0