Call Centre Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Call Centre Agent

Function

Are you ready to grow your dream career!! Join our amazing team and help deliver unforgettable cuisines and create memorable experiences. We are recruiting for a fun, energetic, innovative and enthusiastic Guest Experience Expert with a positive attitude Reporting to the Front Office Manager, the successful incumbent is required to provide professional and excellent customer service by attending to all telephone calls timeously for both internal and external guest as well as to provide and maintain the quality and standards of the Westin Cape Town and in accordance with Marriott Policies and Procedures.

What We offer

  • Learning and development opportunities through online platforms, on the job trainings and classroom-based courses
  • Discounts on hotel rooms, food and beverage and spa in Marriott International portfolio
  • Wellbeing activities and sustainability initiatives through the Take Care and 360° programs
  • On Property Café
  • Medical Aid Company
  • Provident Fund Company Benefits
  • Associate Uniform and Laundry service thereof
  • Employee Well-being Programme
  • Staff Transport

Required Experience & Qualifications

  • A recognized Hospitality qualification would be advantageous
  • At least 1- 2 years Call Centre experience within a Hotel environment
  • Proficiency in Microsoft packages (MS Word, Excel, Outlook)
  • Working Knowledge in Opera PMS
  • Available to work flexible working hours and rostered shifts as and when required
  • Good telephone etiquette.
  • Ability to work within a pressurized environment
  • Ability to use Initiative and be proactive and self-driven
  • Ability to work without supervision and within a team
  • Ability to manage and work with high volume work load
  • https://careers.marriott.com/guest-experience-expert-call-centre-agent/job/P1-7202222-0

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Duty Manager

Job for: Locals

Description: You are a strong and experienced hotel ambassador who excels at maximizing the experience and satisfaction of the hotel guests. –You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the […]

Thailand

FOM

Job for: Locals

Description: Have a good knowledge of all systems and standard operating procedures of front office. – Oversees and supervises guest arrivals and departures with the front office executive and managers. – Handles any guest complaints or contentious issues that cannot be settled directly by team members and provides a fast solution. – Provide high level […]

Malaysia

Asst. GRO Mgr

Job for: Locals

Description: The Assistant Manager Guest Relations (Amari Host) is a warm and uplifting destination host. The Assistant Manager Guest Relations (Amari Host) makes the guests’ stay more convenient relaxing and enjoyable by actively engaging the hotel guests to enhance their experience of the hotel’s services and products and by providing pertinent destination information and arrangements. […]

Thailand

DM

Job for: Locals

o use this site or closing this message you’re agreeing to our Cookies policy× Toggle navigation Amari Pattaya Home Job Opportunities Duty Manager Duty Manager Amari Pattaya Description: Actively guide and direct the team to ensure service delivery is at its best and established standards of operation are met. Qualifications: Male or female not over […]

Malaysia

Front Office Executive

Job for: Locals

POSITION SUMMARY   Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key. Set up accurate accounts for each guest according to their requirements. Enter Marriott Rewards information. Ensure rates match market codes, document exceptions. Secure payment prior to issuing room key, verify/adjust billing. Compile and review daily reports/logs/contingency […]

India