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Captain

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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  • Departement: F&B, F&B *

Captain

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  • Review arrival information on a daily basis; VIP, Loyalty member, Regular guest, Groups, special requests, etc. Follow up with Housekeeping and Room Service
  • 查看当天抵店客人信息，包括贵宾，会员计划， 常客，团队预订及其它相关的特殊要求。及时将相关信息通知客房部和客房送餐部
  • Responsible for correct registration procedure; registration card, room allocation, credit policy, etc.
  • 负责正确 的登记程序、填写登记卡、房间分配、信用方针等
  • Maintain good working relations with all departments, especially Housekeeping and Reservations. Checks discrepancies and out of order rooms, to ensure correct room status at all times
  • 与所有部门保持良好的协作关系，特别是客房部与预订部。检查房态差异报告以及维修房状态，随时确保正确的房间状态信息
  • Responsible for correct handling of cash and cheques, credit cards, foreign currencies, vouchers and invoices
  • 负责正确处理现金和支票、信用卡、外币兑换业务、付款凭证以及发票
  • Responsible for prepare activities for group arrival, correct definition of group masters to ensure correct charges
  • 负责团队抵店前的准备工作，确认团队总房价以确保正确收款
  • Responsible for correct check-out procedure following hotel’s policies and procedures
  • 负责遵守酒店政策与服务程序，正确完成客人离店手续
  • Responsible for reservations, changes and cancellations when Reservation Office is closed
  • 负责预订部下班后的预订、预订变更及取消预订服务
  • Report to management on deficiencies and irregularities noted in the operation
  • 向上级报告酒店在营业中存在的不足与失误
  • Maintain a thorough knowledge of the room rates, discounts, packages, hotel facilities, special events, etc. and ensures GSA’s knowledge of the same
  • 熟悉房 价、折扣、包价、酒店设施和特殊活动等相关知识，同时确保接待员正确掌握
  • Responsible for correct selling status in the Reception at all times, by close liaison with Reservations
  • 与预订部保持紧密联系，确保前台始终处于正确销售状态
  • Ensure that guest complaints are properly logged and acted upon by trying to avoid any guest leaving the hotel dissatisfied. Solicits assistance from Guest Service Manager or Loyalty Manager if needed
  • https://careers.ihg.com/en/job-details/?jobref=%e5%ae%be%e5%ae%a2%e6%9c%8d%e5%8a%a1%e4%b8%bb%e7%ae%a1%e9%a2%86%e7%8f%ad+Guest+Services+SupervisorCaptain%7cIHG_en_ZA%7c107998#421425

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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