Catering Sales – Assistant Director

JOB SUMMARY

Responsible for the management of all aspects of the Catering department in accordance with hotel standards.  Coordinates details and menus for clients’ functions and maintains budgeted revenues through solicitation of business while controlling expenditures. Directs, implements and maintains a management philosophy which serves as a guide to Catering Service staff.

1) Direct Sales (60%)

1. Build relationship with accounts based on “win-win” negotiation, problem solving and mutual trust and to maximize potential business.
2. Grow existing accounts.
3. Develop new accounts for assigned regions. (minimum of 24 a year)
4. Meets solicitation and maintenance call requirements, makes outside sales calls and handles incoming inquiries.
5. Clearly communicate customer and sales commitments to operational departments on a timely accurate and well documented basis.
6. Exceed the Catering revenue goal as set by Director of Catering.
7. Handles all incoming enquiries within the assigned area of responsibility and responds to customers’ needs effectively and in a timely manner.
8. Ensures that all correspondences are replied within 24 hours.
9. Conducts site inspection effectively.
10. Achieves a shop call score of more than 85%.
11. Maintains a clean database in Catering system.
12. Plans and prepare appointments and reports.
13. Work closely with Revenue Management Team to achieve Top 2 in Yield Position.
14. To identify specific market for focused solicitation within assigned corporate segment.
15. To design and execute action plans within the corporate segment aimed at maximizing catering revenue from constituent groups.
16. To meet or exceed individual weekly solicitation goals of pro-active telephone sales calls, off-property client appointments, and client entertaining and/ or site visits.
17. To meet or exceed individual monthly revenue goals for the corporate segment toward the local Catering business share of the annual Catering Budget.
18. To assist with regular department Booking Pace Reports by completing individual/ corporate ballroom segment Definite Booking Report, Special Project Assignment Reports, Loss Business Reports and Quarterly Definite Booking Pace Report.
19. To nurture all assigned client accounts with a timely post event follow up and on-going contact in an effort to secure valuable repeat business.
20. Ensure that all incoming calls are answered within 3 rings with proper greetings and telephone etiquette.
21. Ensure that all messages are returned within 4 hours.
22. Suggestively sell menus, which meet the client’s needs and maximize revenues.
23. To maintain the Files and Trace System.
24. Sunday and Public Holiday duty base roster.

2) Servicing of Catering Events / Sales (30%)

https://careers.marriott.com/catering-sales-assistant-director/job/P1-7620368-0