Chief Concierge

Radisson Hotel Group is one of the world’s largest hotel groups with ten distinctive hotel brands, and more than 1,460 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

Key Responsibilities of the Chief Concierge:

• Oversees and leads the daily operations of the Concierge department, ensuring seamless service delivery and the highest level of guest satisfaction throughout the entire guest journey.
• Supervises, trains, and motivates the Concierge team to uphold professional standards, efficiency, and exceptional guest service at all times.
• Anticipates guest needs and ensures all requests, inquiries, and concerns are handled promptly, accurately, and with personalized attention.
• Develops and maintains strong relationships with guests, VIPs, and key partners, fostering loyalty and enhancing the hotel’s reputation for excellence.
• Coordinates with other hotel departments to ensure smooth communication, efficient service flow, and consistent delivery of a luxury guest experience.
• Monitors departmental performance and productivity, analyzing service results and implementing improvements to meet and exceed operational goals.
• Manages budgets, expenses, and inventory, ensuring resources are used effectively while maintaining financial efficiency and quality standards.
• Keeps abreast of local attractions, events, and services, providing accurate and up-to-date information to guests and enhancing their overall stay experience.
• Ensures compliance with all company policies, brand standards, and legal requirements, maintaining thorough records for audits and operational reviews.

Requirements of the Chief Concierge:

• Proven experience in a Concierge leadership role, demonstrating strong operational and service excellence.
• Demonstrated ability to lead, train, and motivate a team, fostering a culture of excellence and guest-focused professionalism.
• Strong guest relations and problem-solving skills, with a passion for creating memorable and personalized guest experiences.
• In-depth knowledge of local attractions, events, and service providers, with the ability to establish and maintain key partnerships.
• Exceptional organizational and multitasking abilities, ensuring smooth coordination of all Concierge activities and guest requests.
• High level of personal integrity, professionalism, and discretion, maintaining confidentiality and brand standards.
• Proficiency in hotel management systems and IT platforms, with accuracy and efficiency in documentation and communication.
• Excellent communication and interpersonal skills, with fluency in English (additional languages are an advantage).