Chief Concierge

We are looking for a Chief Concierge to join the re-opening of the famed Delano Miami Beach.

Set to open its doors in 2025, Delano Miami Beach will fuse historic charm with contemporary luxury, reflecting a reimagined experience that pays homage to the original visionary concept. Comprising 170 rooms and distinct food and beverage concepts, the hotel will preserve its iconic walk-in pool and, in addition, unveil a new pool on an amenity deck, offering breathtaking views of the ocean. Delano Miami Beach will act as the brand’s flagship location, re-establishing Delano as a trailblazer in luxury lifestyle hospitality.  Ennismore, in partnership with Cain International (the owners of Delano Miami Beach as well as partner in the Delano brand), are currently undertaking a significant renovation and redevelopment of the iconic Delano hotel with an aim to open its doors again ahead of the 2025 winter high season.

• Leads and manages the concierge team, aids in the hiring, training, scheduling, and performance management.
• Ensures compliance in all established brand standards of professionalism and protocol are being practiced by all Concierge staff.
• Provides services that are above and beyond for guest satisfaction.
• Effectively communicate with team members to understand guest needs by providing guidance, feedback, and individual coaching when needed.
• Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee wellbeing is preserved.
• Serves as a leader in displaying outstanding hospitality skills.
• Empower team members to provide excellent guest service.
• Provides immediate assistance to guests as requested.
• Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction.
• Records and reviews guest issues in the guest response tracking system (such as TripAdvisor, ReviewPro, Pulse). Identify trends for resolution.
• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
• Assists in the facilitation of the training and development of all team members to the company standards.
• Effectively communicates with the front office team to ensure a consistent, unique delivery service is being offered to guests at all times.
• https://careers.accor.com/global/en/job/chief-concierge-in-delano-delano-miami-beach-miami-beach-united-state-jid-61376