Chief Concierge

ABOUT HILTON SYDNEY

Iconic 598-room Hilton Sydney is located in the heart of Sydney’s CBD and is steps from Town Hall station and the QVB Light Rail stop. Amongst our operations, we are home to signature restaurant glass Brasserie, heritage listed Marble Bar and we are the leading destination for Conferences & Events with one of the largest conferencing spaces in Australia.

The Chief Concierge manages Concierge team members in order to provide special assistance and information about local area attractions to customers and patrons, offering a wide selection of choices and alternatives to ensure guest satisfaction in line with Hilton and hotel policies and procedures.

What will I be doing? 

As the Chief Concierge, you will be responsible for performing the following tasks to the highest standards:

• Develop all luggage related procedures and ensure that they are well followed by the Concierge / Transportation staff.
• Ensure all information is updated and available for easy access for all Front Office team member.
• Ensure that the Director of Front Office, Assistant Front Office Manager are updated of any problems or difficulties encountered, so that assistance is obtained.
• Train all Concierge team member in accordance with hotel standards, appraise their performances, recommend promotions or transfers and handle disciplinary actions.
• Ensure proper reception of Hilton Honors members as well as other customers at the airport for both arrival and departure.
• Give recommendations on hotel operations when opportunities arise to improve services, increase revenue or reduce costs.
• Ensure that all Concierge team members are up to the grooming standards set by the Management.
• Set team goals in consultation with team members according to hotel / department goals, policies and practices.
• Maintain good personal presentation, adhering to hotel and Hilton standards.
• Ensure that all reporting and servicing deadlines are met on a timely basis.
• Adhere to the hotel’s security and emergency policies and procedures.
• https://jobs.hilton.com/apac/en/job/HOT0CD0S/Chief-Concierge