Club Lounge Supervisor

Location: On-site in Knutsford, Cheshire, North-West England (not remote)

Fairmont Cheshire, The Mere is one of the North West’s most distinguished luxury destinations. Nestled in the heart of the Cheshire countryside and surrounded by a championship golf course, the resort combines Fairmont’s world-renowned elegance with the warmth and character of its local heritage. Renowned for exceptional service and attention to detail, Fairmont Cheshire, The Mere offers guests an indulgent escape featuring world-class spa experiences, exceptional dining, and outstanding leisure facilities. Whether visiting for relaxation, celebration, or business, Fairmont Cheshire, The Mere is dedicated to creating unforgettable moments and delivering the very best in 5-star luxury hospitality.

Your purpose will be:

The Club Lounge Supervisor oversees the day‑to‑day operation of the Club Lounge in the absence of the Assistant Manager or Manager. The role ensures consistently high standards of service delivery, food quality, safety, and guest satisfaction, while supporting operational profitability and promoting sustainable hospitality practices.

• Act as the visible leader during bar service in the absence of the Assistant Manager or Manager.
• Oversee the shift and allocate bar duties to team members when leadership is not present.
• Represent the Bar team in operational meetings when required.
• Ensure all bar opening and closing procedures are completed and all documentation is accurately recorded.
• Maintain the cleanliness, organisation, and presentation of the bar and surrounding areas to Fairmont standards.
• Monitor and replenish bar stock levels, placing orders as needed.
• Communicate clearly and professionally with colleagues to support smooth service flow.
• Maintain a strong guest‑focused approach and ensure the team delivers warm, attentive bar service.
• Prepare and serve drinks accurately and consistently, following brand standards.
• Handle guest issues or complaints appropriately and update the Bar Manager on actions taken.
• Identify opportunities to upsell beverages and support daily revenue generation.
• Stay aware of daily business levels and upcoming events impacting bar service.
• Take responsibility for all payments and financial transactions during the shift.
• Lead pre‑shift briefings in the absence of the Assistant Manager or Manager.

• Proven experience in a Supervisory role, ideally within a luxury or high‑volume environment.
• Qualification in Hospitality Management/Food & Beverage preferred
• Additional certification(s) in Food & Beverage will be an advantage
• Experienced in all aspects of restaurant and banquet service.
• Minimum 1 year of relevant experience in a similar capacity with proven records in delivering results
• Excellent reading, writing and oral proficiency in English language