Cluster Director of Sales and Marketing

JOB DESCRIPTION

What will I be doing?

The Cluster Director of Sales and Marketing will manage and direct sales staff for two All-Inclusive resort properties — Hilton Cancun and Hilton Tulum, securing leisure, group, wholesale, and strategic account business while establishing long-term relationships with key partners and intermediaries. This position develops sales plans and strategies to meet or exceed established revenue goals, with a strong focus on occupancy, mix optimization, and total resort revenue across both resorts.

Specifically, you will be responsible for performing the following tasks to the highest standards:

• Lead and direct the development and implementation of strategic sales and marketing plans tailored tothe All-Inclusive resort operations of Hilton Cancun and Hilton Tulum, including leisure, groups, weddings, wholesale, OTA and tour operator channels, interacting with clients and media, directing solicitation efforts, securing base and incremental demand, managing information systems, preparing performance reports, and overseeing financial results across both properties.
• Partner closely with the Revenue Management team to defineAll-Inclusive pricing strategiesfor Hilton Cancun and Hilton Tulum, including package structures, group thresholds, inventory allocation by segment, length-of-stay strategies, demand forecasting, competitive benchmarking, and market mix optimization.
• Utilize and apply current technology and distribution systems effectively acrossboth resorts, including OTA platforms, tour operator extranets, wholesale channels, CRM and revenue systems.
• Monitor and develop team member performance, ensuring clear ownership by segment and alignment of execution acrossboth properties, with consistent standards, professional development, performance reviews, and recognition programs.
• Recruit, interview and train team members with experience inresort, leisure, group and All-Inclusive sales environments, supporting the needs of both Hilton Cancun and Hilton Tulum.
• Participate in ownership meetings, as needed, articulatingportfolio-level performance, ROI and demand strategyfor the two-resort cluster.
• Liaise with regional commercial, brand and distribution teams to maximizecombined resort performance and cross-property synergies.
• https://jobs.hilton.com/apac/en/job/HOT0C7RX/Cluster-Director-of-Sales-and-Marketing