Colleague Services Coordinator

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity.  Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Our Colleague Services team is looking for a Coordinator who’s passionate about creating a welcoming and supportive environment for our on-site community. In this role, you’ll help foster a sense of connection and care through thoughtful service, strong organization, and a commitment to making our colleagues feel at home. If you’re someone who thrives in people-first environments and values teamwork, this could be the perfect fit.

Responsibilities

• Manage all Housing/Activity telephone and counter inquiries including but not limited to: guest passes, parking passes, Lifestyles cards, maintenance concerns, roommate issues, Activity registration. Acting as staff concierge.
• Update and maintain daily cleaning standards for units and buildings
• Co-ordinate the tracking, delivery and or removal all furniture inventory and appliances
• Participate in annual/semi-annual unit inspections, advising on any safety, maintenance or FFE updates
• Participate in administrative tasks related to scheduling and assignment of daily tasks
• Promotes safe working practices and proper use of PPE
• Key inventory, issuing and collection and cost recovery
• Manage all inventories (cleaning, sale items, stationary, etc.)
• Room inspection tracking, reporting and filing
• Maintenance request reporting, tracking and follow-up
• Foster positive working relationships with colleagues across hotel departments
• Record and post all departmental meeting minutes
• Assist in managing the waitlist and room assignment process
• Conduct audits of Housing records and Rent Manager
• Manage and maintain accuracy of the arrival/departure process
• Verbal and written communication with tenants and hotel colleagues
• Assist with other duties of the department as required