Communications Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Here at Palm Beach Island’s only Five-Star, Five-Diamond resort, the feel is timeless, charming, and intimately connected to our private beachfront just steps beyond our front door. Every detail and memorable experience tells the story of the warmth and spirit of our iconic island. Dining at Four Seasons Resort Palm Beach is an experience in and of itself, with inspiration drawing from a Michelin star collaboration and the local elements. The crowning jewel of the Resort is Florie’s, the only restaurant and bar in the United States in partnership with Mauro Colagreco, recently recognized as Best of the Best in The World’s 50 Best Restaurant awards. Write the next chapter of your career in an authentic Palm Beach paradise.

Four Seasons Resort Palm Beach is seeking a Communications Coordinator to join our team exciting Reservations team. Don’t miss this unique opportunity to be part of our award winning team, while beginning your career with the world’s leading luxury hotel company!

We are looking for candidates who have excellent phone communication skills with strong attention to detail and the ability to multi-task. The ideal candidate will also have a warm, welcoming voice, a positive attitude and be knowledge able about hotel operations. 1-2 years of previous experience in any relevant administrative position is an asset. The candidate must be able to work all shifts including mornings, evenings, weekends, and holidays. The candidate must be fluent in reading, writing and spoken English.

Job Responsibilities

• Answers phone inquiries in an efficient and friendly manner, using guest names when possible and routing calls to proper extensions
• Ensures that all incoming chat messages are answered or routed to the correct department, as well as handle additional administrative tasks
• Support with providing exceptional quality service to our guests through our Chat messaging system
• Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists customers in all inquiries in connection with Internet service, telephone and facsimile services, hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Utilizes and ensures proper working condition of the telephone switchboard, the hotel computer systems (e.g. property management, paging and radio systems), internet system and facsimile machines
• Accepts and delivers wake-up calls, messages and facsimiles in a timely manner
• The ability to assist with “Do Not Disturb” requests, screening calls, “No Information” calls, busy extensions, transferring calls, call forwarding, call holding, call pick-up, and call waiting
• The ability to assist callers in placement of local or long distance and prepare charges for posting to proper accounts
• The ability to report and log all telephone maintenance and operational problems
• The ability to handle messages accurately and timely
• The ability to maintain upkeep of phone equipment and headsets
• The ability to coordinate all special telephone requests for guests in meeting or guestrooms
• Ability to analyze, prioritizes, organize, multi-task and follow up with a strong sense of urgency
• Excellent interpersonal, typing and communication skills, as well as a positive attitude
• Strong working knowledge of computers including but not limited to Microsoft Office and  Opera PMS
• Skills and ability to learn and master multiple software system
• https://careers.fourseasons.com/us/en/job/REQ10369558/Communications-Coordinator