Communications Operator

The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Communications Operator to join the Front Office Team!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining. 

• Classification:Full-Time
• Shift: Various – must have availability to work weekends, weekdays, and holidays.
• Pay Rate:The hourly rate is $27.20 per hour and is based on applicable and specialized experience and location.

Want to learn more?Hotel Website,Facebook,Instagram, YouTube 

What will I be doing?

As a Communications Operator, you would be responsible for answering and responding to internal and external calls in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
• Provide information and demonstrate knowledge of all hotel facilities and services
• Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
• Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
• Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0C7IK/Communications-Operator-Grand-Wailea-A-Waldorf-Astoria-Resort