Complex Director of Security

Step into a leadership role at two of Key West’s most iconic resorts—Casa Marina Key West, Curio Collection by Hilton, and The Reach Key West, Curio Collection by Hilton. We’re looking for a strategic, people-first leader to oversee the safety and security operations across both properties.

In this complex leadership position, you’ll play a critical role in shaping the safety culture and guest experience at two beloved resorts known for their historic charm, beachfront access, and unforgettable guest stays. You’ll lead a dedicated team, collaborate with cross-functional departments, and drive continuous improvement in emergency preparedness, incident prevention, and team training.

This is a standout opportunity for someone with strong security leadership experience, especially in hospitality or resort environments—who is ready to lead with confidence and ensure peace of mind for both guests and team members.

What will I be doing?

As a Complex Director of Security and Safety, you would be responsible for directing and administering the implementation of all safety and security programs and initiatives to ensure the safety of guests and team members and the security of the hotel and property in the hotel’s continuing effort to deliver outstanding service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Direct and administer all Safety and Security operations and functions to include, but not limited to, preserving the safety and security of the guests, team members and the facility, safe work practice promotion, OSHA compliance, safety incentive programs and classes, systems use and management, lost and found, budgeting and forecasting, department management, adherence to federal, state and local standards and meeting participation and facilitation
• Direct and administer the patrol of the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions
• Direct and lead investigations of accidents, thefts, property loss and unlawful activities
• Direct response to emergency situations including, but not limited to, safety hazards, fires, medical emergencies and threats to life and/or property
• Serve as primary liaison with federal, state and local law enforcement
• Oversee the administration and accuracy of all required reports and documentation
• Respond to guest inquiries and requests and resolve guest issues in a timely, friendly and efficient manner
• Monitor and develop team member performance to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• https://jobs.hilton.com/apac/en/job/HOT0BPZH/Complex-Director-of-Security-Casa-Marina-Key-West-and-The-Reach-Key-West-Curio-Collection-by-Hilton