Complex Sales Manager

Join our team at The Hilton Orlando Lake Buena Vista and The Hilton Orlando Buena Vista Palace! We are currently seeking a Complex Sales Manager to oversee small meetings with up to 125 attendees at their peak. The perfect candidate will possess a minimum of 2 years of sales experience in a full-service property, demonstrate proficiency in managing diverse markets, and exhibit a strong enthusiasm for sales.

Position Statement

This role requires strong sales, communication, and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify, negotiate and secure new revenue for the hotel.

Customer and Account Management – Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.

Prospecting- Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.

Negotiations- Understand the customer and the business leaders expectations. Adapt to a changing market.

Position Summary

As a Team Member in this role, you will be responsible to:

Customer and Account Management:

• Actively engage with Hilton Worldwide Sales, Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
• Develop and execute plans to engage in outside sales calls, industry tradeshows and customer events.
• Maintain up to date pipeline of business opportunities that will meet the short and long term business objectives for the designated market.
• Represent hotel in all interactions dealing with their customers relative to sales, including creating business proposals and executing contracts.
• Conduct site inspections through masterful story telling with prospective and existing customers based on their individual needs.
• Coordinate customer specifications (including room, food and beverage and meeting space requirements) via identified lead management system. Enter and maintain pertinent account and booking information in Delphi FDC in accordance with defined standards.

Prospecting:

• Research, solicit and generate new leads for business opportunities through database research and proactive sales efforts, maximizing new room revenue and meet and exceed lead generation goals.
• Create and execute plan to shift share from your competitors.
•  Engage in outside sales activities to uncover needs, build relationships and to win new business.

Negotiations:

• Negotiate contracts and commission agreements with end user customers and intermediaries.
• https://jobs.hilton.com/apac/en/job/HOT0BIWZ/Complex-Sales-Manager-Hilton-Lake-Buena-Vista-and-Hilton-Orlando-Buena-Vista-Palace