Concierge

Sofitel Wellington invites you to elevate your career as our Concierge, where luxury meets impeccable service.

As the first and last touchpoint of our guests’ journey, you will embody the essence of French art de vivre, creating a seamless and sophisticated experience from arrival to departure. With grace and intuition, you will anticipate needs, curate personalized recommendations, and ensure every moment is effortlessly magnifique.

Primary Responsibilities

• Greeting guests and providing a warm, professional first point of contact
• Valet parking guest vehicles with care
• Offering personalized recommendations for dining, entertainment, attractions, and transportation
• Assisting Front Office with arrivals and departures
• Coordinating transportation services such as taxis, shuttles, or private drivers
• Handling guest requests, special arrangements, and unique needs promptly
• Managing luggage assistance or storage when needed
• Providing directions, maps, and local area information
• Communicating guest needs to other hotel departments to ensure seamless service

This role is Part Time (Minimum 8 hours per week) – Must hold full NZ working rights.

• Focused personality is essential; customer service experience is an asset
• Ability to work well under pressure in a fast-paced environment
• Ability to work cohesively with fellow colleagues as part of a team
• Full NZ Driver’s license and able to drive both manual and auto
• Ability to work on a rotating roster including weekends and public holidays
• Previous similar experience is an advantage
• Knowledge of Wellington sights and eventshttps://careers.accor.com/global/en/job/concierge-in-sofitel-wellington-wellington-new-zealand-jid-87935