Concierge

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Concierge

About the location:

Discover a true boutique experience at Four Seasons Hotel Tokyo at Marunouchi. Located within walking distance of Tokyo Station, this 57-key intimate urban retreat is at the heart of the city’s vibrant pulse. Explore the nearby galleries and upscale boutiques in Ginza, or indulge in Tokyo’s hidden gems, from sushi bars and speakeasies to exceptional izakayas and local cafes. The phenomenally talented, Chef Daniel Calvert, is at the helm of Maison Marunouchi and Michelin-starred Sézanne. The former is an elevated Parisian bistro, while the latter – listed on Asia’s 50 Best Restaurants and The World’s 50 Best Restaurants – is the epitome of fine French dining yet regionally-inspired.

 

 

About the role / 役割概要

Respond to a wide variety of guest requests with the highest level of hospitality and professionalism. Assess guest needs accurately, provide personalized recommendations, and ensure maximum guest satisfaction while upholding Four Seasons standards.
/ 幅広いゲストリクエストに対し、最高水準のホスピタリティとプロフェッショナリズムで対応する。ゲストのニーズを的確に把握し、パーソナルな提案を行うことで、最大限の満足度を提供し、フォーシーズンズの基準を順守する。

 

What you will do / 主な業務内容

  • Handle all guest interactions with professionalism, accommodating special requests whenever possible.
    / ゲスト対応全般をプロ意識をもって行い、可能な限り特別リクエストに応える。
  • Provide accurate information about hotel services, facilities, hours of operation, local attractions, directions, and events.
    / 館内サービス、営業時間、周辺施設、観光案内、道案内、イベント情報などを正確に提供する。
  • Process incoming/outgoing packages, mail, messages, and faxes in a timely and accurate manner.
    / 荷物・郵便物・メッセージ・FAXなどの受け渡しを正確かつ迅速に行う。
  • Maintain up-to-date knowledge of restaurants, museums, theater, attractions, transportation, and city activities; build strong relationships with local vendors.
    / レストラン、観光スポット、劇場、イベント、交通機関などの最新情報を把握し、外部ベンダーとのリレーションを構築する。
  • Utilize Golden and internal systems to optimize guest recognition and satisfaction.
    / Golden を含む各種システムを適切に使用し、ゲスト認知および満足度向上につなげる。
  • Support problem resolution by gathering guest feedback and proactively addressing issues.
    / ゲストの声を積極的に収集し、問題解決に向けて能動的に対応する。
  • Maintain harmonious working relationships and comply with Four Seasons’ conduct standards.
    / 部門内外との協力関係を維持し、行動規範を順守する。
  • Assist with any additional duties assigned by Chief Concierge or Director of Rooms.
    / チーフコンシェルジュまたはルームディレクターからの追加業務に対応する。
  • Seek opportunities to upsell room categories, spa, F&B, and hotel activities.
    / 客室アップセル、スパ、レストラン、ホテル内アクティビティなどの販売機会を積極的に見つける。https://careers.fourseasons.com/us/en/job/REQ10374153/Concierge

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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