Concierge

As a Concierge Agent at Fairmont, you are the face and heart of guest service, creating memorable and personalized experiences for every guest. You play a key role in providing information, recommendations, and assistance to ensure guests have an exceptional stay.

Pay Rate: $20.18/hour

Our hotel will prioritize any candidates who are available from May – September, 2026

Job Duties Include:  

• Offer professional, consistent, friendly, and engaging service
• Ensure inter-departmental communication and cooperation in the interest of better guest satisfaction
• Providing accurate information about activities and dining in the hotel and Lake Louise area
• Offering assistance to all guests in making reservations and arrangements for travel, dining, special requests, and activities
• Serve as a liaison for guests by providing information relating to all aspects of the hotel

• Previous experience in a similar environment will be an asset
• Must possess outstanding guest service skills, including professional verbal communication skills
• Good computer literacy (experience using Property Manager System preferred, and proficiency in MS Word, Outlook, and Excel)
• Proven ability to perform under pressure in a fast-paced, team-based environment

Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

You may be required to work on holidays, weekends, overnights, and other non-day shifts. Submission of your application to Fairmont Chateau Lake Louise indicates that you can meet these requirements as needed.

Job Perks & Benefits:

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $5/meal)
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
• Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor
• https://careers.accor.com/global/en/job/concierge-opportunities-spring-summer-2026-in-fairmont-chateau-lake-louise-lake-louise-canada-jid-81267