Guest Service Agent

Additional Information: This hotel is owned and operated by an independent franchisee, Burloak Hospitality Limited. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

• Ensures guest satisfaction by dealing with guests in a pleasant, courteous, and professional manner, answering any questions and following up on requests and problems promptly
• Responsible for maximizing the selling, up-selling and cross selling hotel rooms by turning prospect clients into hotel guests
• Efficiently handle any function of the front office from the reception, to guest accounting, reservations, telephones, and guest check in and out, in accordance with hotel policies and procedures
• Maximize hotel’s revenue and occupancy by turning prospect callers and clients into hotel guests
• Accurately registers all guests arriving at the hotel in compliance with the credit and identification policy
• Operates the front office computer systems, posts all guest charges and payments incurred during the shift and balances shift totals with backup documents
• Maintains cashier float as supplied, provides currency exchange for guests, and prepares cash deposits
• Attends scheduled staff meetings, training, and orientation sessions
• Maintain communications with all departments in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stay-overs, and room changes (as necessary
• Controls and sign out keys in accordance with procedure
• Deal with guest requests and/or issues in a courteous, prompt, and professional manner
• Follows the policies and procedures and all brand standards as outlined by Marriott
• Follows all policies, procedures and rules as stated in the Courtyard By Marriott safety and emergency policies and procedures
• Perform any reasonable requests as assigned or directed by management.