業務内容
到着前・出発時や滞在中のゲストケアを率先して担う。
親切かつ協力的に、そして積極的にチームリーダーとしての役割を果たす。
質の高いサービスを提供するために、新しいアイディアや改善案を共有する。
苦情を受けた場合は迅速かつ冷静に対処し必要な措置を講ずる。FOマネジメントチームへの報告、フォローアップを行い、問題解決に繋げる。
FOチーム内、および他部署との連携をスムーズにこなせるよう中心的になり努める。
・チームメンバーへの業務指示
・ホテル館内や近隣情報の観光案内
必須条件
・優れたコミュニケーション能力
・接客業務でのご経験
歓迎条件
・日常会話レベルの英語力
・ホテルでのご経験
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest and […]
Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and […]
First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable […]
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