Concierge

At Fairmont, our passion is to connect our guests to the very best of our destinations. From the beaches of Hawaii to the deserts of the United Arab Emirates to the heart of London, our hotels offer guests extraordinary places, created by combining unique architecture, expressive decor and artistry, and magnificent features. Add engaging service, and the result is an unforgettable guest experience.

CONCIERGE AGENT

Reporting to the Front Office Manager, the Concierge Agent will ensure timely and seamless service when dealing with guest requests and will anticipate our Guests’ needs and make informed suggestions to ensure they have a truly memorable stay.

What you will be doing:

• Maintains complete knowledge of al CPZ features, services, attractions, amenities, locations, and hours of operations; all hotel and competitor restaurant food concepts, menu price range, dress code, and ambiance; all hotel room types, numbers/names, amenities, local events, attractions, holiday schedules
• Anticipates guest’s needs, respond promptly and acknowledge all guests, however busy and whatever time of day while also providing a service or assistance to meet the needs of a guest based on information keyed, gathered, studied, processed or reviewed
• Provides information to all guest inquiries and coordinates all guest requests by creating meaningful itinerary for special arrangements or services in an efficient, professional, creative and warm manner

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21 and WATCH
• Gross Rate: $33.90/hour USD

Your experience and skills include:

• Previous customer related experience, preferably within a luxury setting. Prior experience with Opera and Alice an asset
• Highly responsible, reliable, self-motivated, energetic, and possesses strong interpersonal and problem-solving abilities
• Must be able to follow instructions, work well independently as well as with others, and be able to address stressful situations with dignity and the utmost tact and politeness
• Fluent spoken and written English; second language an asset

Your team and working environment:

https://careers.accor.com/global/en/job/concierge-in-fairmont-century-plaza-los-angeles-united-states-jid-51388