Concierge Supervisor

• Guest Service Excellence
• Ensure all guests receive warm, professional, and personalized service at all times.
• Handle VIP arrivals, special requests, and guest preferences proactively.
• Provide expert knowledge of local attractions, restaurants, transportation, and events in Dubai.
• Anticipate guest needs and resolve complaints efficiently and diplomatically.
• Maintain strong relationships with local vendors and service providers.
• Supervise and coordinate daily operations of the concierge team.
• Conduct daily briefings to ensure smooth shift handovers.
• Monitor team grooming, punctuality, and professional conduct.
• Train, coach, and mentor concierge team members.
• Assist in scheduling and manpower planning.
• Operational Duties
• Ensure accurate logging of guest requests and follow-ups.
• Coordinate transportation arrangements (taxis, airport transfers).
• Oversee luggage assistance and bell desk operations.
• Maintain updated information files, brochures, and digital guest resources.
• Ensure compliance with hotel policies, safety procedures, and data privacy standards.
• Administrative & Reporting
• Prepare daily operational reports.
• Track guest feedback and service recovery cases.
• Monitor concierge desk inventory and supplies.
• Assist in budgeting and cost control for the department.
• Team Supervision
• Driving license is mandatory

• Valid UAE driver’s license and ability to drive both manual and automatic vehicles.
• Minimum 2–3 years of experience in Concierge or Front Office operations in a 4 or 5-star hotel.
• Previous supervisory experience preferred.
• Strong knowledge of Dubai’s key attractions, events, and luxury services.
• Excellent communication skills in English (additional languages are an advantage).
• Strong leadership and problem-solving skills.
• Proficient in hotel management systems and Microsoft Office.
• High level of professionalism, grooming, and guest service orientation.

https://radissoncareers.com/job/concierge-supervisor-in-dubai-uae-jid-32855