Conference and Events Supervisor

Pullman Rotorua is a stunning 5-star hotel offering 130 spacious rooms, each designed with earthy tones, wood accents, and large picture windows showcasing Rotorua’s breath-taking lake views and scenery

Nestled in the center of Rotorua, Pullman Rotorua offers easy access to Rotorua’s natural and cultural wonders. Offering on site dining at Barrel & Co Bar and Grill Restaurant, and a prime location just 15 minutes from the airport and steps from Eat Street, this hotel is the perfect base to explore New Zealand’s geothermal capital.

We are seeking an enthusiastic and dedicated Conference and Events Supervisor to lead our team in creating an exceptional employee experience. If you thrive in a fast-paced, guest-centric atmosphere and possess exceptional experience and skills as conference and events supervision we invite you to bring your expertise to our hotel.

Purpose of the Role

The Conference and Events Supervisor plays a key role in delivering exceptional service and seamless event experiences for guests at our 5-star hotel. You will oversee the preparation, setup, execution, and breakdown of conferences, meetings, banquets, and special events, ensuring all client requirements are met to the highest standard. This role involves close coordination with multiple departments and the supervision of events staff to maintain luxury service standards.

Key Responsibilities

• Lead the setup, delivery, and pack-down of conferences, events, and banquets in accordance with 5-star standards and client specifications.
• Supervise the conference and events service team, ensuring rostered staff are trained, supported, and meeting performance expectations.
• Liaise effectively with Sales, Food & Beverage, Front Office, and Housekeeping to ensure seamless guest experience.
• Act as the main point of contact for event clients on the day, handling any issues or changes promptly and professionally.
• Conduct pre-event briefings and attend post-event debriefs with stakeholders for continuous improvement.
• Maintain compliance with the Health and Safety at Work Act 2015, including incident reporting and hazard management.
• https://careers.accor.com/global/en/job/conference-and-events-supervisor-in-pullman-rotorua-rotorua-new-zealand-jid-63606