Conference Service Executive

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Occupying the top floors of a landmark 39-floor tower, Four Seasons Hotel Tokyo at Otemachi seamlessly blends modern high-style design with classical Japanese elements. From tasteful event venues to dynamic dining and drinking spaces, the Hotel offers a unique experience that is distinctively Four Seasons. The Hotel boasts a prime location above Otemachi Station in Tokyo’s prominent financial district, right next to the Imperial Palace. The SPA is a tranquil sky-high sanctuary, complete with water features: vitality pools, mist chairs, and traditional Japanese ofuro baths. Dining options range from est, a Michelin-starred contemporary French restaurant, to PIGNETO, which serves authentic Italian cuisine with an al fresco terrace. VIRTÙ, listed on Asia’s 50 Best Bars, is an immersive concept bar that harmoniously blends the drinking cultures of two iconic capitals, Paris and Tokyo. THE LOUNGE is the perfect spot for anything from an impromptu business meeting to a glamorous afternoon tea, all enhanced by stunning views of the Imperial Palace Gardens and the breathtaking Tokyo skyline.

About the role

The Conference Service Executive primary role is your primary responsibilities involve planning and supervising conferences in a variety of what customer needs and wants.

Recognizes opportunities to maximize revenue by up-selling and offering enhancements to create outstanding events.

Also to perform general office duties to support and serve conference service team to arrange and support corporate and group bookings, meetings and social event.

What you will do

• Maintain a harmonious and professional relationship with co-workers, supervisors and all departments.
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Assist in other areas of the department as needed.
• Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests.
• Responsible for involve planning, supervising and coordinating internally with the conference service team.
• Assist conference service team by managing schedules, filing important documents and communicating relevant information.
• File and retrieve documents and reference materials.
• Handle the processing of all orders with accuracy and timeliness.
• Answered and directed all incoming phone calls within the Office.
• Ensure all local and corporate policies, rules, internal controls and procedures and safeguards.
• Perform any additional duties as assigned by the Director of Catering.
• Coordinated and responded to all requests of Hotel sites for prospective business.

What you bring

• Excellent written and verbal communication skills to prepare and deliver reports
• Apply an ethical approach to the outcome of situations
• Plan and monitor duties to ensure effective and efficient use of all available resources in order to make the greatest impact on the Hotel’s/Resort’s objectives
• Strong interpersonal and relationship-building skills to work with peers, superiors and clients.
• Demonstrate the ability to multi-task
• Work in a safe, prudent and organized manner.
• https://careers.fourseasons.com/us/en/job/REQ10344362/Conference-Service-Executive