Conference Services Manager

Fairmont Dallas, located in the Arts District of downtown Dallas, offers 545 elegant guestrooms and suites, with over 73,000 square feet of flexible meeting space. For over 50 years, Fairmont Dallas has been the setting for countless civic, social cultural, convention and corporate events, setting the stage for countless memories.

Responsible for the management of all aspects and functions of the events assigned by the Director, Conference Services in accordance with hotel standards. Coordinate arrangements and details for clients’ functions.  Maintain a philosophy, which serves as a guide to Conference Services staff.

• Effectively handle multiple programs and ensure the successful completion of all job duties
• Contact client and maintain effective communication throughout planning and while on site
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards
• Anticipate guests’ needs, respond promptly and acknowledge all guests
• Maintain positive guest and colleague relations at all times
• Be familiar with all hotel services/features and local attractions/activities to respond to guest inquiries
• Resolve guest complaints, ensuring guest satisfaction
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas
• Daily scheduled group functions, times, locations, amount of people and specified requirements
• Understand the location of all hotel function space and names of function rooms
• Understand all styles of meeting and banquet room sets and banquet room capacities
• Retrieve and organize Banquet Event Orders (B.E.O.’s) according to departmental standards
• Make note of changes as received from Catering and post function sheets for the next 7-days
• Document daily set-up requirements according to departmental procedures / attach respective diagrams
• Inspect pre-set scheduled function areas/rooms for cleanliness, working condition and proper furniture/equipment set up; rectify any deficiencies with respective departments
• Monitor and ensure that functions are set up, refreshed and broken down in compliance with scheduled times and departmental procedures
• Conduct pre-function meeting and review all information pertinent to set-up and service of group
• Constantly monitor staff performance in all phases of service and job functions, ensuring that all procedures are carried out to departmental standards and as requested on the B.E.O.’s; bring any deficiencies with respective department personnel
• https://careers.accor.com/global/en/job/conference-services-manager-in-fairmont-dallas-dallas-united-states-jid-53556