Day/Night Front Office Team

“Why work for ibis London Blackfriars? We welcome you as you are! We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore limitless possibilities within the company. By joining us, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS”

Our mission at ibis London Blackfriars is to create memorable moments for our guests, by connecting hearts from arrival to farewell.

We are looking for a Part-Time Front Office Team Member to join our Front Office department. You will be required to work day and night shifts and we are looking for someone who can be flexible with hours (approx 20-30 per week with variable shift patterns)

• Salary day shifts – £14.80 per hour
• Salary night shifts – £15.30 per hour
• Shift timings could vary between: Early – 7:00am to 3:18pm, Late – 3pm to 11:18pm and Night – 11pm to 7:18am, with an occasional middle shift from 10:00am to 6:18pm on weekends

Main Duties

• Provide quality service to the customer by responding to their requests promptly, efficiently and courteously during check-in, check-out and throughout their stay.
• Maintain control of guest and hotel accounts ensuring that all payments and charges are accurate.
• Maintain strict security procedures with credit transactions, accounting procedures, issue of room keys and guest confidentiality/privacy.
• Maintain communication channels between Hotel guests and all Hotel departments both verbally and in writing as required.
• Document accurately all internal and guest messages. Distribute according to specified Hotel procedure.
• Assist with calls for reservations. Ensure accurate, up to date information is given.
• Use every opportunity to promote hotel facilities and maximise sales through sound product knowledge and selling skills.
• Attend to other duties as requested by Management and Supervisors
• Openly communicate with staff ensuring regular briefings occur and all relevant information is passed on
• https://careers.accor.com/global/en/job/part-time-day-night-front-office-team-member-in-ibis-london-blackfriars-london-united-kingdom-jid-112377