Director, Housekeeping

1. Property & DestinationSet against Iceland’s striking waterfront, the EDITION Reykjavik is a landmark of contemporary luxury in one of Europe’s most captivating capitals. Blending refined architecture, curated interiors and a strong sense of place, the hotel delivers an experience that is both culturally grounded and unmistakably global. As part of the EDITION brand, the property embodies a modern, understated approach to luxury—where design, service and atmosphere are thoughtfully balanced to create something truly distinctive.

2. About the RoleThe Director of Housekeeping plays a critical role in shaping both the aesthetic identity of the hotel and the lived experience of every guest. As a member of the leadership team, you will provide strategic direction for all housekeeping operations, ensuring immaculate standards across guestrooms, public areas and back-of-house spaces. Beyond operational excellence, this role influences guest satisfaction, financial performance and employee engagement, acting as a culture carrier for EDITION’s service philosophy and leadership values.

3. Key Responsibilities

• Lead and oversee all housekeeping operations, ensuring consistent delivery of brand standards and exceptional cleanliness throughout the property.
• Drive guest satisfaction through proactive quality control, inspection programmes and swift resolution of service issues or feedback.
• Manage departmental budgets, labour planning and inventory controls, aligning operational decisions with the hotel’s financial objectives.
• Develop, coach and inspire a diverse team, creating a high-performance culture built on accountability, recognition and continuous learning.
• Ensure compliance with Marriott International policies, health and safety standards, and local regulatory requirements.
• Partner closely with Front Office, Engineering and other departments to deliver seamless daily operations and a cohesive guest journey.
• Act as a key point of contact for ownership and internal stakeholders, providing transparent reporting and contributing to wider business strategy.

4. The Ideal CandidateYou are an experienced housekeeping leader or manager within luxury or lifestyle hospitality, accustomed to managing complex operations in a branded hotel environment. Your leadership style is inclusive and hands-on, with the ability to build trust, set clear expectations and motivate large teams. Commercially astute, you understand the balance between elevated guest experience and operational efficiency. You bring a strong eye for detail, a commitment to service excellence and a genuine passion for developing people.https://careers.marriott.com/director-housekeeping-the-reykjavik-edition/job/C2BDE137298A82516578C107E6D2D9B9