Director of Catering

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Riverfront luxury in one of America’s most celebrated cities. Unlocking the authentic New Orleans, Four Seasons invites you to our landmark tower – a heritage icon with a central downtown location on the banks of the Mississippi River. Dine on innovative Louisiana cuisine, relax by our resort-style pool, and plan your own private event at our 34th-floor observation deck boasting NOLA’s best views.

About the Role

Four Seasons New Orleans is hiring for our Director of Event Sales and Group Services position. We are seeking a dynamic individual who is a natural leader and one that champions our brand and culture as well as oversees all aspects of a profit and service driven Catering/Conference Services department.

What you will do

·       Maintain and monitor the accuracy and effectiveness of all written communication from catering and conference services managers and support staff for our external customers as well as internal team.

·       Actively prospect and solicit, develop and maintain catering accounts through personal sales calls, trade shows, and on-site entertainment.  Supervise the execution of banquet events.

·       Finalize the requirements of Four Seasons internal events as well as personally booked catering events while maximizing revenue potential through upselling and ensuring effective communication both written (Resumes, BEO, Daily Reports) and personal contact with all departments for the success of the event.

·       Ensuring accuracy of Banquet Checks and provide bill review on completion of program or event.

·       Managing challenges and glitches that arise while groups are on property and finding solutions, keeping Director of Marketing and Planning Committee fully informed on all unusual matters so that prompt corrective action can be taken where appropriate.

Knowledge, Skills and Abilities 

The qualified candidate will possess a passion for flawless service and the highest level of integrity and work ethic.

Qualifications include:

·       A minimum of five years’ experience leading a team in a comparable role

·       Strong selling and negotiating skills

·       Strong verbal and written communication skills

·       Solid organization skills

·       Proficiency in the use of Microsoft Office (Excel, Word)

·       Strong interpersonal and team player skills

·       Strong leadership and management skills

·       US work authorization is required

Occasional travel is required for training, conferences and special events. Position is on-site and based in New Orleans.

What we Offer

·       Competitive Salary, wages, and a comprehensive benefits package

·       Excellent Training and Development opportunities

·       Discounted Accommodations at other Four Seasons Hotels and Resort

·       Complimentary Dry Cleaning for Employee Uniforms

·       Complimentary Employee Meals

·       And Much more!

https://careers.fourseasons.com/us/en/job/REQ10330876/Director-of-Catering-and-Conference-Services