Director of Catering

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Embodying Osaka’s rise as a global city, Four Seasons Hotel Osaka forms the core of a new lifestyle destination at the heart of western Japan’s biggest city and the region’s hub of commerce and culture. As the city’s new icon of luxury and style, Four Seasons provides a pitch-perfect modern take on the quintessential ryokan (traditional Japanese inn) with a range of unique, immersive experiences that deliver a true sense of Japan. From our entire floor of meticulously designed Japanese-inspired guest rooms to our private ofuro (traditional baths), Four Seasons is a contemporary portal to the authentic heart of Osaka, immersing you in the city’s intriguing blend of heritage and modernity.

About the role

· To support Commercial Director in achieving overall business objective and formulation of strategies in ensuring business attainment.

· Managing Catering team (including Catering sales, conference service and wedding team) and overseeing daily sales operation.

· Review sales production and implement sales action plan to achieve budgeted goals.

· To ensure that all local and corporate policies and procedures are observed, and

· To supervise the day-to-day operation of the Catering team.

What will you do

• Maintain harmonious and professional relationship with all departments and Home Office.
• Comply with and enforce Four Seasons’ Category One and Category Two Work Rules and Standards of Conduct as set forth in EmPact.
• Plan, organize, lead and control different projects and activities within the catering team.
• Identify coaching moments and ensure that those moments become opportunities of learning and development for the sales team.
• Establish a rapport with the catering team and sales team other divisions within the hotel.
• Have a global working perspective and excellent communication skills – written and verbal in both Japanese & English
• Great understanding of Self-Esteem and Self-Actualization of Team and ensure proper support and help is provided whenever needed.
• Have the ability to supervise the day-to-day duties of the catering team and assist as necessary.
• Hold monthly department meetings with catering team to ensure communication and address any issues that are affecting the team.
• Participate in and develop staff training programs and development plans in order to minimize staff turnover and maintain high morale. Particular emphasis should be given to those individuals qualifying for future advancement.
• https://careers.fourseasons.com/us/en/job/REQ10366159/Director-of-Catering-Japanese-Speaker