Director of Food and Beverage

Mandarin Oriental, Boston is looking for a Director of Food & Beverage to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Boston is situated in the heart of the Back Bay overlooking Boylston Street. Our luxurious 138 guest rooms and 12 suites set the standard for spaciousness, combining classic Bostonian residential elegance with refined hints of our Oriental heritage. Our spa introduces Boston to world-acclaimed and unique Mandarin Oriental therapies.

About the job

Based at the Mandarin Oriental, Boston within the Food & Beverage department in Boston, Massachusetts, the Director of Food & Beverage will be responsible for the overall day to day operation and long-term outlook of the Food & Beverage Division, including In-Room Dining, Banquets, and Culinary. The Director of F&B will have operational and financial responsibilities for the overall Food & Beverage Division. He/she will oversee the overall organization, ensuring the implementation and consistency of the standards of service and execution of policies and procedures.

The Director of Food & Beverage reports to the Hotel Manager.

As Director of Food & Beverage, you will be responsible for the following duties:

• Provide leadership and support for all Food & Beverage colleagues.
• Model the company’s culture, vision, mission and core values at all times.
• Hire, train, motivate, discipline, direct, and supervise the work of the colleagues and managers in all Food & Beverage Departments.
• Develop and maintain all training programs on a continual basis to ensure a high degree of professionalism and adherence to service standards.
• Maintain budgeted labor cost guidelines.
• Assume responsibility for shift supervisory duties on a regular basis, especially with VIP functions.
• Responsible for establishing and maintaining divisional standards in order to maintain the property’s 5-star status.
• Ensures operations managers develop a departmental orientation program and colleagues receive the appropriate new hire training to successfully perform their job. Ensures managers cross-train internal guests to support successful daily operations. Ensures all new hires receive an Onboarding Training Plan (OTP) and the Plan is utilized by managers.
• Actively solicits colleague, utilizes an open-door policy, and reviews colleague satisfaction to identify and address concerns. Encourages
• https://careers.mandarinoriental.com/jobs/director-of-food-and-beverage-boston-massachusetts-united-states