Director of Front Office

Situated atop the scenic bluffs overlooking Santa Monica Beach, Fairmont Miramar Hotel & Bungalows is just a stone’s throw away from some of Southern California’s best attractions including Santa Monica Pier and its historic carousel as well as Third Street Promenade — famous for its fine restaurants, live entertainment, movie theatres, shopping, local artists’ scene and a weekly farmer’s market.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities. The sky is your limit
• Pay Rate Range: $100,000-105,000 USD Gross per annum

Reporting to the Director of Operations, responsibilities and essential job functions include but are not limited to the following:

• Oversee the daily operation of Front Desk and Night Audit to ensure a smooth arrival, departure, and in-house experience to ensure a memorable stay and return for guests
• Constantly leading, coaching and mentoring the entire Front Office Team to offer professional, friendly and engaging service, while ensure guest concerns are handled and resolved quickly by logging and notifying proper areas to ensure speedy and personalized resolution to create outstanding guest satisfaction
• Work closely with the all other departments & Divisions within the property, i.e. Accounting, Sales, Spa, F&B, Housekeeping etc. to ensure that there is a high degree of focus on Teamwork and that processes are always being reviewed to ensure we are easy to do business with

• Previous luxury hotel Front Desk leadership experience required
• Previous Property Management System experience required
• https://careers.accor.com/global/en/job/director-of-front-office-in-fairmont-miramar-hotel-and-bungalows-santa-monica–jid-53803