Director of Front Office

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Director of Front Office

Company Description

 

Experience luxury, adventure, and the great outdoors at Fairmont Jasper Park Lodge; where the stunning Canadian Rockies are your backyard. Take your career to new heights while surrounded by breathtaking landscapes, world-class hospitality, and endless opportunities to explore. This is more than just a job, it’s a chance to live, work, and thrive in a place like no other. Join us and make every day an unforgettable adventure!  

 

Job Description

 

Fairmont Jasper Park Lodge is undergoing an exciting multi-phase resort transformation, including newly renovated guest spaces, an enhanced Front Desk experience, and evolving service models. This is a unique opportunity to join a dynamic environment where you will play a key leadership role in shaping the Front Office strategy and defining the guest arrival and departure experience as new spaces and service initiatives come online.

At Fairmont Hotels & Resorts, engaging, sincere, and personalized service is at the heart of turning moments into lasting memories. As Director of Front Office you will provide strategic leadership to the Front Office team, fostering a culture of service excellence while driving operational performance and colleague engagement. You will lead and develop a team of leaders and service professionals, oversee all aspects of Front Office operations, and ensure exceptional guest experiences aligned with luxury service standards.

What you will be doing:   

Reporting to the Director, Rooms responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly and engaging service
  • Overseeing daily Front Desk Operations by leading & supporting a team of 6 Leaders and colleagues as direct reports
  • Lead and manage all aspects of the arrival / departure experience and ensure all service standards are followed
  • Supporting company and hotel policies and procedures including the promoting and participation in Employee Engagement (EES), Voice of the Guest (VOG), Leading Quality Assurance (LQA), Health and Safety, and Guest Service initiatives
  • https://careers.accor.com/global/en/job/director-of-front-office-in-fairmont-jasper-park-lodge-jasper-canada-jid-86641

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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