Director of Guest Relations

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Director of Guest Relations

JOB DESCRIPTION

Join the Luxurious Conrad New York Downtown as Chef Concierge – Director of Guest Relations

The Conrad New York Downtown an all-suite luxury hotel in the heart of Lower Manhattan, is seeking a Chef Concierge – Director of Guest Relations to lead the guest experience and elevate service excellence.

In this pivotal role, you will be the face of the hotel’s luxury hospitality, curating personalized experiences for our discerning guests while overseeing the Concierge team and guest relations operations. Your expertise will drive seamless service delivery, foster strong community partnerships, and ensure that every guest enjoys an unforgettable stay.

What will I be doing?

The Director of Guest Relations – Concierge at Conrad New York Downtown is responsible for delivering exceptional guest service, ensuring that every guest experience is personalized and memorable. This role requires a deep knowledge of the local area, luxury service standards, and a passion for hospitality.

The Director of Guest Relations – Concierge greets customers, personalizes and customizes guest stays, and responds to inquiries with accurate information regarding hours of outlet operation, hotel services, directions to local attractions, or meeting rooms, car rentals and airline shuttle service, etc. Makes arrangements for these services as needed by guests. Manages department budget, including approval of payroll. Trains, supervises, schedules and assists in evaluating staff

  • Provide personalized service to guests, assisting with reservations, transportation, and local attractions.
  • Anticipate guest needs and preferences, offering tailored recommendations.
  • Supervise and mentor the concierge team, ensuring consistent service quality.
  • Conduct training sessions on local knowledge, service standards, and best practices.
  • Maintain an extensive knowledge of New York City’s dining, entertainment, and cultural offerings.
  • Build and maintain relationships with local vendors, restaurants, and attractions for exclusive guest access.
  • Address guest inquiries and resolve issues promptly and professionally.
  • Handle special requests and unique situations with creativity and efficiency.
  • Liaise with other departments to ensure seamless guest
  • https://jobs.hilton.com/apac/en/job/HOT0C6JK/Director-of-Guest-Relations-Concierge-Conrad-New-York-Downtown

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Front Desk Supervisor

Job for: Locals

Conrad Fort Lauderdale Beach is looking for a Front Desk Supervisor to join the Department Team!      This luxurious oceanfront retreat offers a world of style, service and connection with globally inspired architecture and design. The hotel has 290 rooms with an expansive pool terrace with private cabanas, a 6th floor fitness center, a tranquil […]

United States

Front Desk Supervisor

Job for: Locals

At the Embassy Suites San Francisco Airport, we strive for delivering excellent customer service with each and every guest interaction. We are looking for talented individual who is very passionate to “Make A Difference” in our guest’ lives while they are staying with us. What will I be doing? As a Front Desk Supervisor, you […]

United States

Front Desk Supervisor

Job for: Locals

JOB DESCRIPTION Oversees front desk operations. Provides guest service, guidance and leadership to ensure consistent customer service is provided. Assigns and instructs team members in details of work. Monitors lobby traffic to make staffing adjustments accordingly. Resolves customer complaints. Trains, supervises, schedules and assists in evaluating staff. What will I be doing? What are we […]

United States

Night Supervisor

Job for: Locals

JOB DESCRIPTION A Night Supervisor supervises night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. What will I be doing? As Night Supervisor, you will supervise night-hour assistance to Guests to contribute to an overall exceptional experience from check-in through check-out. A Night Supervisor contributes to the first impressions […]

Portugal

Guest Relation Officer

Job for: Locals

Le Sofitel Lyon Bellecour est un hôtel 5 étoiles du Groupe Accor, idéalement situé au cœur de la Presqu’île, à deux pas du Rhône et des plus belles adresses lyonnaises. L’hôtel incarne l’alliance parfaite entre l’hospitalité française, l’élégance contemporaine et un service irréprochable. Rejoindre nos équipes, c’est intégrer un environnement où le raffinement, l’attention aux […]

France

Add Your Heading Text Here