Director of Guest Services

irector of Guest Services

Inspiring leadership. Impeccable standards. Historic elegance.

Join the iconic Fairmont Hotel Vancouver, where history meets luxury in the heart of the city. As Director of Guest Services, you will be a key architect of the guest journey, orchestrating every touchpoint with poise, precision, and a heartfelt commitment to excellence. In this strategic, service-driven leadership role, you will oversee the hotel’s guest-facing operations, including reception, bell services, concierge, and guest experience whilst ensuring every guest feels warmly welcomed and flawlessly cared for throughout their stay.

What’s In It For You

• A purpose-driven, inclusive company culture where people are at the heart of everything we do
• Competitive compensation, starting at $85,000 annually, with regular performance-based reviews
• Comprehensive benefits, including health, dental, vision, life, and disability insurance for those meeting eligibility requirements
• Company-matched pension plan, and Group Registered Retirement Savings Plan program access
• Paid time off: 10 vacation days annually (increasing with tenure), 12 statutory holidays, plus paid birthday leave
• TransLink monthly transit pass reimbursement program
• Complimentary duty meals and dry-cleaning of business attire
• Exclusive access to the Pacific Northwest Food & Beverage Discount Program with 50% off at our dining destinations in Vancouver, Victoria, and Whistler
• Accor Colleague Benefit Card offering discounted room and food & beverage rates at Accor properties worldwide for you and your family
• A complimentary hotel stay with breakfast for two through our “Be Our Guest” onboarding program
• Learning and development programs through our Academies to support your professional growth
• Opportunities to make a difference through our Corporate Social Responsibility activities
• The chance to have fun at work alongside passionate hospitality professionals who are committed to making the world a more welcoming place
• The opportunity to work in a luxury hotel environment within a Vancouver heritage building with a historic legacy dating back to 1939

What You’ll Be Doing

Reporting to the Director of Rooms, you will:

• Lead with Purpose: Inspire and oversee the Guest Services leadership team and frontline colleagues to deliver intuitive, thoughtful service that consistently exceeds expectations.
• Champion the Guest Experience: Serve as the primary steward of the guest journey from seamless arrivals to fond farewells, including VIP coordination, group arrivals, and loyalty recognition.
• Elevate Team Performance: Coach and develop colleagues through regular feedback, mentorship, and hands-on leadership, fostering high engagement and continuous improvement.https://careers.accor.com/global/en/job/director-of-guest-services-in-fairmont-hotel-vancouver-vancouver-canada-jid-57985