Director of Operations

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travelers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton, and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we’re here: to delight our guests, Team Members, and owners alike.

The Director of Operations is responsible for the effective operational management of the hotel in order for Head of Departments to achieve and exceed their revenue and guest satisfaction targets.

What will I be doing?
As the Director of Operations, you will be responsible for performing the following tasks to the highest standards:

• Work in conjunction with the General Manager / Area General Manager to actively manage key property issues (including capital projects; customer service; refurbishment).
• Assist the development of meaningful, achievable hotel budgets and other short-term and long-term hotel strategic goals.
• Provide effective leadership to the hotel management team and team members to ensure targets are met and exceeded.
• Respond to audits that are completed by the company to ensure continual improvement is achieved.
• Plan, direct and coordinate the service delivery of all operational departments to meet and exceed guest expectations.
• Comply and exceed hotel and company service standards.
• Ensure that costs are controlled throughout the operational departments and the results are analyzed regularly to highlight problem areas and take appropriate action.
• Manage and develop the Head of Departments (HODs) to ensure career progression and effective succession planning within the hotel and company.
• https://jobs.hilton.com/apac/en/job/HOT0BU6V/Signia-by-Hilton-Tainan-Director-of-Operations