Director of Operations

Contact Details

Office Address

Confidential information

Phone

Confidential information

Contact Name

Hospitality jobs

Vacancies

ceo@bhfirstconsulting.com

Posted: 2026-07-29
Departement: GM, Operation Manager

Director of Operations

Additional Information: This hotel is owned and operated by an independent franchisee, Malak Holdings. The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

The Westin Bear Mountain Golf Resort & Spa is seeking an experienced and inspiring Director of Operations to support the overall daily operations of the hotel and provide direct oversight of key guest-facing departments, including Front Office, Food and Beverage operations, and Spa services.

This leadership role is responsible for ensuring that all areas operate efficiently and profitably while remaining aligned with Westin brand standards, service expectations, and hotel ownership’s objectives.

Working closely with department heads and frontline teams, the Director of Operations will help deliver a consistent and elevated guest experience while maintaining strong operational controls, associate engagement, and service excellence.

The successful candidate will demonstrate excellent leadership, communication, problem-solving, and organizational skills and must be available to work a flexible schedule, including evenings, weekends, and holidays, as business needs require.

Hotel Front Office Oversight

• Oversee day-to-day hotel operations to ensure smooth coordination between departments, including Front Office, Housekeeping, Food and Beverage, Spa, Maintenance, Horticulture, and other guest service areas.

• Oversee the Front Office Manager to ensure proper operational procedures, brand standards, and room rate strategies are being followed.

• Ensure Housekeeping standards are met and productivity goals for the department are established and maintained.

• Monitor guest satisfaction scores, online reviews, service recovery efforts, and internal quality audits.

• Ensure all departments maintain a high level of cleanliness, safety, presentation, and operational readiness.

• Conduct regular property walks to identify service, maintenance, cleanliness, and guest experience opportunities.

• Assist in preparing and managing operational budgets, forecasts, labor controls, and departmental expense reviews.

• Promote a culture of accountability, teamwork, professionalism, and proactive guest service.

Food and Beverage Oversight

https://careers.marriott.com/director-of-operations/job/1FA933C6A65309D92E545B2BF970901A

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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