Director of People and Culture

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

• Find your “pura vida”, where adventure and relaxation meet. An unspoiled world of eco-luxury welcomes each guest to Latin America’s ultimate coastal retreat, offering unparalleled access to nature, adventure and relaxation. Central America’s exclusive Forbes Travel Guide Five-Star resort for six consecutive years, Four Seasons Resort Peninsula Papagayo, Costa Rica is the utmost location for adventure travellers, wellness seekers, culinary explorers, and cultural globetrotters. With customized itineraries for families and couples alike, we can’t wait for you to experience “Pura Vida” at Peninsula Papagayo.

At Four Seasons we consider life and work to be richer when we truly connect with the people and the environment around us.

Our family members are masters at their crafts – a gardener can become an artist, a manager a conductor, a chef an inventor. We look for employees who share the Golden Rule: people who, by nature, believe in treating others as we would have them treat us. We look for our people to characterize a shared passion for excellence and to infuse that enthusiasm into everything they do.

About Four Seasons Resort Costa Rica at Peninsula Papagayo: 

From our hillside perch overlooking the Pacific Ocean, our expansive Costa Rican resort offers privacy while being your launching pad into boundless adventures. After a day of zip lining, surfing, or hiking a volcano, return to our tropical retreat for farm-to-table dining at one of our five restaurants and bars, refreshing swims, or relaxing spa treatments.

With customized itineraries for families and couples alike, we not only offer unforgettable experiences to our guests but also provide an environment where our team can “FIND YOUR PURAVIDA” in a truly exceptional destination.

If you’re looking to join a world-renowned company that fosters professional growth, well-being, and creativity, Four Seasons Peninsula Papagayo is the perfect place for you. Here, we value our team and offer opportunities for development in an environment that celebrates natural beauty, local culture, and exceptional service.

About the role:
The Director of People and Culture forms part of the Hotel Leadership team who collectively make key strategic and operational decisions for the Hotel or Resort.  The Director will oversee all aspects of the People and Culture division, including benefits administration, employee relations, recruitment and retention of staff, communication to staff, career development of staff, wage & hour compliance, training, workers compensation and legal matters related to hotel employees.

What you will do:

• • Monitor the quality of staff performance including review of disciplinary actions, recommendations for suspension or termination as well as establish a regular performance appraisal program for all staff.
  • Influence the quality, content and intent of communications in the hotel and recommend the most effective vehicle of communication and the best channel to use in terms of ensuring that pertinent information is available to all levels of staff.
  • Assess the development and effectiveness of all levels of employees and the manpower needs of the hotel using succession planning, and assisting management with career planning and counseling.
  • Supervise the financial issues for the HR budget including benefits, labor & salary reports and plan cost effective events within the HR budget guidelines.
  • https://careers.fourseasons.com/us/en/job/REQ10340530/Director-of-People-and-Culture