Director of Rooms

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

The Four Seasons Hotel Taipei is a new build standalone 250-room luxury hotel with a total gross floor area of approximately 35,000m2 located in Xinyi District directly opposite Taipei 101, one of the most iconic skyscrapers in Asia.

The Hotel will offer the very best in events, wellness, and leisure with myriad amenities throughout the 31-storey building. Dining venues at the Hotel will include a high-end Chinese restaurant, destination bar, specialty restaurant, all-day restaurant, pool bar and lobby lounge. Surrounded by expansive glass paneling on both sides of the floor-to-ceiling design allows guests to look out across the cityscape, as well as up at the incredible presence of Taipei 101.

About the role

We currently have an amazing opportunity for an experienced Director of Rooms to join our team at The Four Seasons Hotel Taipei. As a key member of the hotel leadership team, you will be responsible for overseeing the Front Desk, Concierge, Housekeeping, Guest Relations, Guest Services, and Spa departments. Your role will focus on delivering the highest standards of service, ensuring both guest and employee satisfaction, and resolving any issues promptly and effectively. You will play a crucial part in the operational and strategic decisions, while fostering a positive and collaborative working environment.

What you will do

• Lead and supervise the daily operations of the Front Desk, Concierge, Housekeeping, Guest Relations, Guest Services, and Spa departments.
• Ensure clear communication and follow-up on guest or employee requests, issues, and special requirements.
• Interview and train new team members, conducting regular performance reviews and fostering their professional development.
• Monitor staff schedules and activities, ensuring standards are met and team members are well-supported.
• Conduct daily inspections of all Rooms Division areas to maintain high operational standards.
• Resolve guest complaints promptly, providing exceptional service and ensuring a personalized guest experience.
• Manage financial goals, including labor expenses, supplies, and equipment costs.
• Work with Reservations, Sales, and Front Office teams to maximize occupancy, rates, and revenue.
• Support the preparation of business forecasts, annual budgets, and maintain relationships with retail tenants to meet revenue and expense targets.
• Develop employee programs that encourage training, growth, and career advancement within the Rooms Division.
• Play an active role in long-range hotel planning as part of the Planning Committee.
• Act promptly and effectively in emergencies to ensure the safety and wellbeing of guests and employees.

What you bring

• Minimum 3-5 years of experience in a similar role, preferably in luxury hospitality.
• Strong leadership skills with experience in managing multiple departments and teams.
• Expertise in operational management, financial control, and guest relations.
• Ability to handle guest complaints and requests with professionalism and a commitment to excellence.
• Fluent in both English and Mandarin Chinese, with the ability to communicate clearly in both languages.
• Legal right to work in Taiwan.

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•    Complimentary Accommodation at other Four Seasons Hotels and Resort
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals
https://careers.fourseasons.com/us/en/job/REQ10350327/Director-of-Rooms