Director of Rooms

Director of Rooms
Fairmont Century Plaza | Los Angeles, CA | Full-Time | Permanent

Why work for Fairmont?

At Fairmont, our passion is to connect our guests to the very best of our destinations. At Fairmont Century Plaza, a landmark once known as the “Western White House,” every arrival, stay and departure is a chance to define modern luxury in Los Angeles.

As Director of Rooms, you’ll lead the heart of the guest experience. You’ll oversee Front Office, Housekeeping, Fairmont Gold, Guest Services, Royal Service, the Health Club, and Valet and Transportation, and you’ll sit on the hotel’s Executive Committee. You’ll shape strategy, drive results, develop the next generation of leaders and set the standard for what luxury service feels like. If you’re a seasoned Rooms leader who inspires teams and delivers both exceptional guest satisfaction and strong financial performance, this is your stage.

Reporting to the Hotel Manager, responsibilities and essential job functions include but are not limited to the following:

Strategic Leadership

• Serve as a member of the Hotel Executive Committee, contributing to the development, execution, and achievement of the property’s strategic business plan.
• Translate organizational objectives into actionable departmental strategies that drive guest satisfaction, market positioning, and profitability.
• Lead the Rooms Division in alignment with Fairmont, Accor Luxury, Forbes Travel Guide, and LQA service standards.
• Act as the Rooms Division ambassador, cultivating a culture of excellence, accountability, and continuous improvement.

Guest Experience & Service Excellence

• Champion a guest-centric service culture, ensuring every arrival, stay, and departure exceeds expectations.
• Drive performance against key guest satisfaction metrics, including Guest Voice, TrustYou, LQA, and internal service benchmarks.
• Lead hotel-wide service recovery strategies and ensure prompt, personalized resolution of guest concerns.https://careers.accor.com/global/en/job/director-of-rooms-in-fairmont-century-plaza-los-angeles-united-states-jid-117155