Mandarin Oriental Hotel Group is looking for a Director of Service Excellence to join our Corporate Office in Hong Kong.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award‑winning owner and operator of some of the world’s most luxurious hotels, resorts, and residences located in prime destinations globally, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought‑after hospitality experiences, the Group delivers legendary service inspired by Asian heritage while setting new benchmarks in luxury.
About the Job
Based at the Mandarin Oriental Corporate Office in Hong Kong, the Director of Service Excellence partners closely with hotel leadership, corporate functions, and external partners to define, elevate, and ensure consistent delivery of Service Excellence across the entire Mandarin Oriental portfolio.
This role serves as a key contributor to our global growth strategy—supporting the Group as we expand toward 100 hotels and 50 residences—while continually evolving our Service Excellence pillars and LQEs as core brand differentiators.
The Director reports to the Group Director of Service Excellence and supports the Global Leadership Team (GLT) on a range of operational and strategic Service Excellence initiatives.
As Director of Service Excellence, you will be responsible for:
Brand & Strategy Leadership
Hotel Partnership & Operational Support
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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