Director of Venues

Your Team and Working Environment

Since 1915, Fairmont Hotel Macdonald has effortlessly delivered timeless luxury in the heart of Edmonton. Nestled above the river valley, the hotel’s charm and elegance have earned it recognition as one of the city’s most sought-after locations, as well as the prestigious MICHELIN Key 2025 and Condé Nast Traveler 2025 Readers’ Choice Awards. World-class service awaits our guest’s every need. Our dedicated team is delighted to assist with a variety of personalized services to ensure guest comfort and convenience are our top priorities.  Edmonton’s castle offers award-winning, locally-inspired dining, a multi-level health club facility, unforgettable meetings and events, and fairy-tale weddings.  At Fairmont Hotel Macdonald, our team takes pride in creating memorable experiences for every occasion. With over a century of hospitality excellence and deep community connections, we continue to uphold the high standards of service that have defined the hotel for generations.

Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Director of Venues
Are you a passionate foodie who is not afraid of thinking outside the box? Then, we have the job for you! As a Director of Venues, you will strategically lead the team to take guest satisfaction to the next level.
What you will be doing:

Reporting to the Director, Food & Beverage, your essential job functions include, but are not limited to:

• Collaborating with the Restaurant Executive Chef to ensure flawless operations, while driving innovative promotions, menus, and special events that enhance guest experiences and increase revenue. Continuously introducing new ideas and activations to maintain a competitive and exciting dining atmosphere.
• Leading the recruitment, training, and mentorship of staff, cultivating a positive, high-performance work environment that emphasizes guest satisfaction and operational excellence.
• Conducting thorough performance evaluations and providing meaningful, constructive feedback to develop team capabilities and uphold the highest service standards.
• Empowering colleagues to promptly address and resolve guest concerns, ensuring that all service delivery aligns with Leading Quality Assurance (LQA) standards and reinforces the outlet’s commitment to excellence.
• Strategically positioning the restaurant as a top dining choice in both Edmonton and Canada, driving recognition and patronage.
• Overseeing the outlet’s financial performance by adhering to established budgetary guidelines for labor, productivity, revenue, and expenses. Actively participating in the budgeting and forecasting process to align with broader financial goals.
• Other duties as assigned.

Physical Aspects of Position (include but are not limited to):

• Constant standing and walking throughout shift
• Frequent lifting and carrying up to 30 lbs
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs, and ramps
• https://careers.accor.com/global/en/job/director-of-venues-full-time-in-fairmont-hotel-macdonald-edmonton-canada-jid-83342