Door Person

Door Person

Assist guests/visitors in and out of vehicles, including assisting guests with loading/unloading luggage. Supply guests with directions. Arrange transportation (e.g., taxicab, shuttle bus) for guests/visitors, and record advance transportation request as needed. Communicate parking procedures to guests/visitors.

Stand or walk for an extended period or for an entire work shift.

Greet and escort guests to Front Desk and/or Club lounge for check in following Ritz-Carlton standards and AAA standards. Open doors assist guests/visitors entering, and leaving property.

Inform guests of property amenities, services, and hours of operation, and local areas of interest and activities. If needed transport guest luggage to and from guest rooms and/or designated bell area. Assist with luggage storage and retrieval. Assist in moving guest vehicles from the hotel entrance to the parking garage in a safe, expedient and friendly way. On departure you will deliver the car to the guest and provide a fond farewell.

• Excellent customer service skills
• Excellent verbal communications skills in English
• Must be able to use and navigate computer software’s like Microsoft excel and word.
• Flexibility to work varied shifts and should be able to do overnight shift based on business needs
• On occasion this job will require the successful candidate to drive a company vehicle for which the candidate must be a minimum of 25years old due to insurance policies
• Knowledgeable about all the hotel services, amenities and hours of operation.
• Focus – ability to follow up on guest requests such as lost luggage process
• Must have a valid drivers’ license and be able to obtain a local drivers’ license within 7 days of his/her first day at work. Due to insurance policies he/she must be 25 years old or more.
• The candidate must have valid driving license and be able to obtain a local drivers’ license within 7 days of his/her first day at work. In addition, the candidate has to be able to drive both manual and automatic cars.
• If already in possession of a valid Cayman Islands driver’s license an excellent driving history record is required
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

First impressions are everything. When guests arrive at our hotels, we want that impression to be memorable. The same goes for departures. When guests leave, we want them to go with a smile and a feeling that we were there for them throughout their stay. We want to build an experience that is memorable and unique from start to finish. Our Guest Arrival Experts take the initiative to deliver a wide range of services that guide guests through their arrival and departure experiences. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Arrival Expert makes transactions feel like part of the experience.

No matter what position you are in, there are a few things that are critical to success – creating a safe workplace, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Arrival Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing more than 75 pounds with assistance.. Doing all these things well (and other reasonable job duties as requested) is critical for Guest Arrival Experts – to get it right for our guests and our business each and every time.

https://careers.marriott.com/door-person/job/0BC6C75971FED7D571F65A9B3F3737D6