Duty Manager

We are seeking a highly motivated and experienced Duty Manager to join our team at our prestigious hotel in Phu Quoc, Vietnam. As a Duty Manager, you will play a crucial role in ensuring smooth daily operations and maintaining exceptional guest satisfaction levels.

• Oversee the day-to-day operations of the hotel, ensuring all departments work cohesively to deliver outstanding guest experiences
• Act as a role model for staff, demonstrating excellent customer service skills and professional conduct
• Manage and resolve guest complaints and concerns promptly and effectively
• Supervise and support front-of-house staff, including reception, concierge, and housekeeping teams
• Ensure compliance with health and safety regulations, as well as hotel policies and procedures
• Coordinate with various departments to address operational issues and implement improvements
• Handle check-in and check-out procedures, room assignments, and special guest requests
• Monitor and maintain high standards of cleanliness and presentation throughout the hotel
• Assist in training and developing team members to enhance their skills and performance
• Manage shift handovers, ensuring clear communication of important information
• Generate and analyse reports on key performance indicators, occupancy rates, and guest feedback
• Support other areas of the hotel during peak times or as needed

• Proven experience in a similar role within the hospitality industry, preferably in a luxury hotel setting
• Strong leadership skills with the ability to motivate and guide a diverse team
• Excellent interpersonal and communication skills, with the confidence to approach guests and build relationships
• Exceptional problem-solving abilities and a calm demeanour under pressure
• Proficiency in hotel management software (e.g., Opera PMS or similar systems)
• Strong organisational skills with the ability to multitask and prioritise effectively
• Flexibility to work varied shifts, including weekends and public holidays, as per business demands
• Thorough knowledge of hotel operations, guest service standards, and industry best practices
• Excellent command of English, both written and spoken (knowledge of Vietnamese or other languages is a plus)
• https://careers.accor.com/global/en/job/duty-manager-in-rixos-phu-quoc-island-vietnam-phu-quoc-vietnam-jid-60624