Duty Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Duty Manager

JOB DESCRIPTION

A Duty Manager works closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby.

What will I be doing?

As a Duty Manager, you will work closely with Guests to greet, converse, and assist with enquiries, especially when VIP Guests, long-stay Guests, and others are in the hotel lobby. A Duty Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Occupy the hotel lobby and other public areas, particularly at busy times
  • Engage Guests in conversation and provide general assistance
  • Manage, record, and resolve promptly all Guest complaints
  • Meet and greet VIP Guests and major corporate clients upon arrival
  • Coordinate the services and special facilities provided to long-stay Guests
  • Understand all credit procedures and ensure they are applied
  • Stay current with all hotel products, services, policies and emergency procedures
  • Monitor Guest satisfaction reports and implement actions to improve results
  • Handle, record and follow through with management issues or emergencies that arise
  • Conduct any Health and Safety procedures, if required, including fire walks, food safety investigations, etc.

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0C6HT/Duty-Manager

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Bell Captain

Job for: Locals

JOB DESCRIPTION The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Bell Captain to join the team! The Bell Captain is responsible for leading the Bell and Door team in delivering anticipatory, Forbes-level luxury service while ensuring all arrival and departure experiences are seamless, professional, and aligned with Hilton’s standards of excellence. This leader […]

United States

Concierge

Job for: Locals

JOB DESCRIPTION The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for a Concierge to join the Napua Tower Team! Located on 40 acres of lush tropical gardens, this Forbes 4-Star, AAA 4-Diamond property is consistently ranked among the world’s best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 […]

United States

Recepcionista Tournant

Job for: Locals

Junte-se a um hotel que faz parte da rede Accor, cujo grupo reúne mais de 45 marcas, 5.500 hotéis, 10.000 restaurantes e destinos de estilo de vida. Aqui, acreditamos em você e no que você traz para a mesa. Há muitas oportunidades de desenvolvimento e crescimento. Cada gesto, cada sorriso, cada ação contribui para criar […]

Brazil

Assistant Reservations Manager

Job for: Locals

Embark on a journey of luxury and excellence with Sydney’s iconic first international 5-star hotel! Discover the perfect blend of classic European style and Sofitel Luxury, with 436 beautifully appointed rooms and suites, modern meeting and event spaces, contemporary cuisine with a French twist, and our executive Club lounge – Club Millésime. Following the successful […]

Australia

Front Office Manager

Job for: Locals

We are seeking a dynamic and experienced Front Office Manager to join our team in Mumbai, India. As the face of our hotel, you will lead the front office operations, ensuring exceptional guest experiences and maintaining the highest standards of service. Oversee all front office operations, including reception, concierge, and guest services Develop and implement […]

India

Add Your Heading Text Here