Duty Manager

JOB SUMMARY

The Duty Manager is responsible for overseeing the daily operations of the resort, ensuring smooth functioning across all departments and delivering exceptional guest experiences. Acting as the primary point of contact during assigned shifts, this role handles guest inquiries, resolves issues promptly, and ensures compliance with company standards and procedures. The Duty Manager also supports staff, monitors service quality, and addresses operational challenges to maintain efficiency and guest satisfaction.

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues.

CANDIDATE PROFILE 

Education and Experience

• Degree or Diploma in Hospitality Management preferred.

OR

•Previous experience in senior front office roles within the hospitality industry..

CORE WORK ACTIVITIES

Supporting Property Operations and Guest Relations Needs

• Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property.

• Communicates any variations to the established norms to the appropriate department in a timely manner.

• Sends copy of MOD report to all departments on a daily basis.

• Strives to improve service performance.

• Ensures compliance with all policies, standards and procedures.

• Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.

Supporting Profitability Goals

https://careers.marriott.com/duty-manager/job/4C0284D6F8E38A3638104F16FF8721A1