Duty Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Duty Manager

Job Status and Requirements:

  1. Must be able to work on Guam, USA without restrictions:
    1. US Citizens or US Permanent Residents
    2. Residents of Federated States of Micronesia (FSM)
  2. This is entry level Management position, not eligible for:
    1. Relocation Package
    2. to be US Work Visa Sponsor
  3. Must be flexible to work all required shifts
  4. Must be able to work on Weekends and Holidays

What’s the job?

As the Duty Manager/Guest Experience you will play a lead role in looking after our resort, the team, and our guests. You will be involved in all areas of the hotel, bringing departments and teams together to run a smooth operation. Always providing excellent service by going above and beyond to exceed expectations. As the go to person in case of an emergency, strong knowledge of crisis management and emergency procedures for the hotel is essential.

Your-day-to-day

People

  •  Actively drive recruitment, succession planning and onboarding across hotel operations in conjunction with HR and maintain a climate that attracts, retains, and motivates top quality talent.
  • Ensure the hotel services team are up to date with core and essential trainings; and a continuous succession planning program is in place.
  • Manage performance of team through IHG tools ensuring all colleagues receive regular performance feedback, quarterly check in conversations, annual performance review and that team member development plans are in place.
  • Overseeing all disciplinary procedures in line with Resort guidelines.
  • Lead the team by example by promoting and maintaining a safe and positive workplace.

Financial

  • Ensure all credit and financial transactions are handled in a secure manner, CSA compliance is understood and executed by all colleagues. In consultation with Finance Lead, maintain policies procedures for security of monies, credit and financial transactions, guest security and inventory control.
  • Confirm reservation details on check-in, identifying opportunities for upselling and enrolling new IHG One reward member

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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