E-commerce Manager

Job Location:

Anantara Ubud Bali Resort

Anantara Hotels & Resorts is a global luxury hotel and resort brand rooted in Thai culture, with an intrinsic sense of authentic hospitality. Inspired by the Sanskrit word meaning ‘without end’, our spirit embodies freedom, movement, and harmony. We believe every journey should leave a lasting impression — for our guests and for our people.

Founded in 2001 in Thailand, we have since expanded across the world, welcoming guests in some of the world’s most captivating locales — from pristine beaches and private islands to ancient sites and vibrant metropolises. If you are driven by a passion for generosity, warmth and heartfelt hospitality, Anantara offers a career without limits.

• Manage the resort’s e-commerce strategy to maximize online revenue and direct bookings.
• Optimize the resort website, landing pages, and booking engine to improve user experience and conversion.
• Maintain content, images, promotions, and rate information across all digital platforms.
• Manage online travel agency (OTA) platforms and ensure content accuracy and rate parity.
• Monitor website performance, traffic, and conversion metrics using digital analytics tools.
• Collaborate with Revenue Management to implement online promotions and pricing strategies.
• Work with the Marketing Communications team to execute digital campaigns, SEO, SEM, email marketing, and social media initiatives.
• Identify new digital marketing opportunities and emerging trends to increase brand awareness and revenue.
• Coordinate with the Corporate Digital and E-Commerce teams to ensure compliance with brand standards.
• Monitor competitor activities and recommend strategies to improve online market positioning.
• Prepare regular reports on digital performance, online revenue, website analytics, and campaign effectiveness.
• Ensure all digital content reflects the Anantara brand standards and current resort offerings.
• Maintain strong relationships with OTA market managers and digital partners.
• Support new digital initiatives, website enhancements, and online distribution projects.

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