Event Operations Manager

Fairmont Hotels & Resorts

Join a dynamic team and be part of a network of 90 spectacular properties, and 34 more in the pipeline, in 30 countries around the globe. Our properties are located from the beaches of Hawaii, to the unspoiled national parks of Canada, to the heart of London, to the deserts of the United Arab Emirates.

Fairmont Palliser | A Legacy of Excellence, A Future of Possibility

For over a century, Fairmont Palliser has stood as Calgary’s most iconic hotel—a symbol of timeless elegance, heartfelt hospitality, and deep community roots. Since opening in 1914, we have welcomed dignitaries, trailblazers, and generations of guests with impeccable service and unforgettable experiences.

Our story is woven into the fabric of Calgary’s history, and our people are at the heart of it all. At Fairmont Palliser, we believe in creating a workplace where tradition meets innovation, where careers are cultivated, and where everyone is empowered to thrive. Whether you are just beginning your journey in hospitality or bringing years of experience to the table, here you will find a team that values connection, excellence, and purpose.

Join us in delivering elevated experiences and be part of a legacy that continues to shape the future of hospitality in Calgary.

About the Application Process:

At Fairmont, we want to bring out your highest potential. Shortly after applying, you will receive an email from our partner AssessFirst prompting you to create a profile and complete a questionnaire. This is a mandatory step for your candidacy to be considered as it enables us to explore your compatibility with this role and our culture of luxury excellence.

We invite you to join the world of luxury hospitality at Fairmont Palliser as our new Event Operations Manager (Banquets). Inspire and create the grandest experience for our guest, clients and colleagues every day. This leadership position will help oversee the day-to-day execution of all events within the newly renovated Event space at the hotel, the executive boardroom on Fairmont Gold level and multiple off-site catering events throughout the year. Reporting to the Director, Event Operations.

Key Responsibilities

• Oversee the daily event operations in the hotel by adhering to established policies, procedures, and client Banquet Event Orders
• Manage the service colleagues (Servers and Porters) and Event Operations Supervisors during your shift to ensure event execution at a luxury level
• Support the development and enhancement of service standards by meticulously managing departmental Standard Operating Procedures and paying exceptional attention to detail.
• Strengthen the leadership abilities of Event Operations Supervisors, fostering skills in decision-making, performance management, function planning, process analysis, and building a sense of urgency and ownership
• Foster effective communication and collaborative relationships with all Leaders, Colleagues, and Supervisors within the Event Operations Department
• Evaluate procedures, policies, and operational methods regularly, recommending improvements as necessary
• Contribute to the department’s financial success by monitoring productivity, revenue, and costs, and proactively implementing suitable programs or procedureshttps://careers.accor.com/global/en/job/event-operations-manager-banquets-12-months-contact-in-fairmont-palliser-calgary-canada-jid-90527