Event Operations Manager

Event Operations Manager 

About the Company

Marriott International portfolio of brands includes JW Marriott alongside 29 other Marriott brands. Marriott International is the world’s leading global hospitality company, with more brands, more hotels and more opportunities for associates to grow and succeed.

JW Marriott is part of Marriott International’s luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

About the role

Responsible for all operational requirements of the Event Operations department, including but not limited to client liaison, requirements and requests, food and beverage service and quality, associate engagement, compliance of safety and hygiene and other quality measures and commercial performance including delivery of budgeted profitability.

The Event Operations Manager will be required to assist in the Management and Leadership of other Operational areas of the hotel when and if required and as directed by the Director of Operations.

Critical responsibilities:

ASSOCIATE RELATED

• Oversee the management and leadership of the Event Operations Department on a day to day basis to achieve high levels of guest and associate satisfaction, whilst driving commercial outcomes in line with key performance indicators and ensuring quality including compliance and safety is maximized

• Ensure associate engagement plan is in place and is actioned. Include associates in the continuous development of this, to ensure relevance and maximum results

• Lead all Event Operations associates to achieve maximum productivity and client satisfaction

• To co-ordinate effective associate briefings to ensure correct information is being passed  to associates and to set  standards are maintained

• Ensure all associates consistently meet the standards relative to grooming and appearance

• Work with Culinary leaders to establish effective relationship between front and back of house teams
• https://careers.marriott.com/event-operations-manager/job/7CE628DF1A0A1C85FCA3898DE9B5C38B