Event Sales & Services Manager

Join the team responsible for crafting a fresh landmark that emphasizes cultural appreciation among colleagues and the pursuit of greatness. At Raffles Boston, we recognize the immense worth of our distinct cultural heritage, and we are dedicated to ensuring that it is comprehended and embraced by each team member. This commitment begins the instant a prospective colleague connects with us and extends throughout their entire journey with the hotel.

Event Sales & Services Manager is responsible primarily for detailing of groups and events, handling all planning details for room blocks and events that have been confirmed by the Event & Group Sales teams. They will proactively communicate with clients to plan all necessary details for in house room blocks and events, in accordance with contractual agreements and hotel policies. He/she will conduct all communication and business with the highest standard of luxury. The Event Sales & Services Manager will also contribute to administrative and office responsibilities as assigned in an effort to support the operations of the Sales and Event Sales departments.

• Conducts tours of the hotel event space and guestrooms; entertains as necessary during planning stages and otherwise as appropriate.
• Per assigned Groups and Events, discusses rooms and catering requirements calculates costs, negotiates price and prepares sales proposals and agreements, suggests menu modifications in response to customer needs, and up sell services and resources to clients whenever possible.
• Manages all logistics for events booked directly and effectively acts as the liaison to the various hotel departments to ensure top execution.
• Contact clients and confirm program, dates, times, event space requirement, expected attendance and other pertinent details.
• Assist clients with guest room reservations, accounting procedures, food and beverage selections, audiovisual needs, equipment rental, vendor referrals, transportation, recreational activities, and any other assistance needed.
• Maintain pricing integrity and propose upscale menus for all groups.
• In a timely manner per standards, prepare Event Orders for all events, prepare group resumes and work with all departments of hotel involved in execution of respective events.  Coordinate accurate, up to date changes and communicate them effectively.
• Adjust event space in order to ensure maximum potential revenues.
• Payment– Establish payment methods for all events and master billed guestrooms.
• Conduct Pre and Post Convention meetings.https://careers.accor.com/global/en/job/event-sales-and-services-manager-in-raffles-boston-boston-united-states-jid-93537